Refund and Returns Policy
1. Overview & Statutory Right to Cancel (UK & EU)
Under the UK Consumer Contracts Regulations and the EU Consumer Rights Directive, you have a statutory right to change your mind and cancel your order for any reason within 14 days of receiving your goods.
In addition to your legal minimum rights, Marine Devices extends our change-of-mind return policy to 30 days from the date of delivery. If 30 days have passed since your delivery, we cannot offer you a full voluntary refund or exchange.
To be eligible for a voluntary return within this 30-day window:
- The marine equipment must be unused, uninstalled, and in the exact condition you received it.
- It must be housed in its original, undamaged manufacturer packaging (including all boxes, internal inserts, cable ties, and protective screen films).
- All included accessories, mounting hardware, sun covers, power cables, and manuals must be returned.
2. Non-Returnable & Exempt Items
Due to the technical and licensed nature of marine electronics, the following items cannot be returned or refunded once unsealed, activated, or registered:
- Digital Charts & Software: Electronic cartography (e.g., Navionics, C-MAP micro-SD cards) or downloadable software products where the security seal is broken or the license has been activated.
- Custom Configured Gear: Any cables, rigging, or equipment custom-cut or tailored to your specific vessel dimensions.
- Gift Cards: Prepaid digital or physical gift vouchers.
3. Proof of Purchase
To process your return, we require a receipt, invoice, or alternative proof of purchase directly from Marine Devices. Please do not send your equipment back directly to the manufacturer unless explicitly instructed by our technical support team for warranty repair.
4. Installed or Damaged Equipment
A full refund may be withheld if the value of the goods has been diminished by handling them beyond what is necessary to establish their nature and characteristics. In particular:
- Testing & Installation: Any device showing signs of physical installation (e.g., screw marks on mounting brackets, cut or spliced wiring harnesses, marine sealant residue, or registered serial numbers) will not qualify for a full change-of-mind refund.
- Partial Deductions: We reserve the right to deduct an amount from your refund if the product packaging is destroyed, or if parts, manuals, or standard components are missing for reasons not due to our error.
5. Sale & Promotional Items
In accordance with UK and EU consumer laws, items purchased during sales, promotions, or using discount codes are eligible for returns and refunds under the same conditions and timeframes as regular-priced items.
6. Refunds & Inspection
Once your return is received at our facility and inspected by our technicians, we will send you an email to confirm receipt. We will notify you of the approval or rejection of your refund based on the condition of the hardware.
If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within 14 days of us receiving the item back (or receiving proof that you sent it).
Late or Missing Refunds
If you haven’t received your credit yet:
- Check your banking portal or credit card statement again.
- Contact your card issuer; it can take several business days before a refund is officially posted to your account balances.
- Contact your bank to check pending incoming credits.
- If you have completed these steps and still have not received your funds, please contact us using our support form.
7. Faulty, Defective, or Damaged Items (Warranties)
If your marine electronics arrive damaged, fail to operate out of the box, or develop a fault, your purchase is fully protected by statutory warranties:
- Within 30 Days: Under UK and EU law, if your item is faulty upon delivery, you are entitled to an immediate repair, replacement, or a full refund.
- After 30 Days: Equipment that fails within the manufacturer’s warranty period will be handled in accordance with official brand warranty procedures (e.g., Garmin, Raymarine, Simrad). This typically involves technical triage, factory repair, or replacement.
- To initiate a fault claim, please use our support page with your order number and a description (or photos/video) of the technical issue.
8. Shipping & Return Logistics
To return your product, you should mail your hardware to: 101 High St, Burnham-on-Crouch, CM0 8AH, United Kingdom.
- Change-of-Mind Returns: You are responsible for paying your own shipping costs for returning an item because you changed your mind.
- Faulty/Incorrect Items: If you are returning an item because it is defective, damaged, or incorrectly sent by us, Marine Devices will cover or reimburse all reasonable return shipping costs.
- Transit Risk: Because marine electronics are high-value, fragile items, we strongly recommend using a tracked, signed-for shipping service and purchasing comprehensive shipping insurance. We cannot guarantee that we will receive your returned package, and we are not liable for items lost or damaged in transit back to us.